REGIONAL BENCHMARKING OF LARGE WATER SUPPLY AND SANITATION UTILITIES 2013/2014 REPORT.
Benchmarking analysis has become a strategic tool to measure the performance of water utilities and promote competition in order to induce improvements in service delivery.
However challenges exist with respect to benchmarking the performance of large sized utilities with similar sized ones in a country which tend to be few or none. Hence the need for regional benchmarking of large utilities.
The Eastern and Southern Africa Water Regulators Association(ESAWAS) did undertake an elaborate benchmarking exercise based on ten Key Performance Indicators (KPIs). This is the first regional comparative performance report of the largest water utilities in Tanzania, Zambia, Rwanda, Mozambique, Kenya and Lesotho for the period 2013/2014.