RESPONSIBILITIES, REGULATIONS AND REGULATING FOR URBAN SANITATION DISCUSSION PAPER | JUNE 2020
This Discussion Paper synthesises experience from Eastern and Southern Africa and Bangladesh to explore the evolving role of regulators in driving urban sanitation service improvements.
The paper argues that effective regulators and regulations are urgently needed to improve urban sanitation services to the poorest, and highlights some ways in which this can be achieved.
The paper features six case studies of diverse regulatory initiatives, ranging from sanitation surcharges and specific Key Performance Indicators (KPIs) to national-level institutional and regulatory frameworks. In each case, the paper aims to document how progress has been made, but also to critically assess future challenges to implementation.
REGIONAL BENCHMARKING OF LARGE WATER SUPPLY AND SANITATION UTILITIES 2013/2014 REPORT.
Benchmarking analysis has become a strategic tool to measure the performance of water utilities and promote competition in order to induce improvements in service delivery.
However challenges exist with respect to benchmarking the performance of large sized utilities with similar sized ones in a country which tend to be few or none. Hence the need for regional benchmarking of large utilities.
The Eastern and Southern Africa Water Regulators Association(ESAWAS) did undertake an elaborate benchmarking exercise based on ten Key Performance Indicators (KPIs). This is the first regional comparative performance report of the largest water utilities in Tanzania, Zambia, Rwanda, Mozambique, Kenya and Lesotho for the period 2013/2014.