Water Services Regulatory Board has four directorates as follows:
- Technical Services
- Legal and Enforcement
- Communication and Public Affairs
- Corporate Services
Technical Services Directorate
This Directorate handles four key functions that include: (i) Engineering services including setting the standards, monitoring compliance with design, operations and infrastructure (ii) Economic Regulation, including tariffs analysis, financial analysis and public-private sector partnerships (iii) Quality of service regulation achieved by assessing utilities performance and comparing their results within the sector (benchmarking) and (iv) Drinking water regulation which focuses on the use of a comprehensive risk assessment and risk management approach that encompasses all steps in the water supply chain from the source to the end consumer.
Legal and Enforcement Directorate
This Directorate handles (i) Advisory work to provide legal advice on interpretation and application of the law internally and externally (ii) Undertake civil litigations under the Water Act 2016, constitutional petitions under Article 43 of the Constitution, debt recovery, employment matters and judicial reviews of actions affecting water services sector (iii) Prosecution- in liaison with other investigative arms of government, to assist in prosecution of offences under the Water Act 2016 (iv) Resolution of disputes arising from licenses – through conciliation and mediation and other forms of negotiated settlement among others.
Communication and Public Affairs Directorate
This Directorate is responsible for stakeholder interface and handles awareness and engagement activities meant to create understanding and promote goodwill. These activities include (i) Consumer awareness and customer relations (ii) Internal and external communication (iii) Stakeholder engagement and interface (iv) Information and documentation (v) Media relations and (vi) Consumer complaints and management of consumer groups (Water Action Groups).
Corporate Services Directorate
This Directorate encompasses support services of Wasreb including Finance, Human Resources and Administration. Information, Communications and Technology (ICT), Procurement and Research and Strategy. The Procurement function reports functionally to the Chief Executive Officer but administratively reports is to this directorate. The department is responsible for strategy and policy formulation, overseeing and leveraging corporate functions to support the Board achieve its strategic goals and objectives.
Independent Offices – Internal Audit
Wasreb has an independent office for Internal Audit Services. This ensures that the Board complies with financial and operational rules and regulations. It is headed by the Internal Audit and Risk Manager and reports directly to the Audit and Risk Management committee of the board and administratively to the Chief Executive Officer.