A proactive and dynamic water services regulator.
To provide a regulatory environment that facilitates efficiency effectiveness and equity in the provision of water services in line with the human right to water and sanitation.
Accountability: We are responsible to the citizens in providing consumer protection.
Responsiveness: We respond to our stakeholders needs in a timely and effective way.
Integrity: We embrace professionalism based on honesty, truthfulness, and adherence to ethical principles in discharging our mandate.
Innovation: We seek out new possibilities and solutions to respond to regulatory challenges.
Teamwork: We work as a cohesive team and seek partnerships to achieve goals.