Nzoia Water
NZOIA WATER SERVICES COMPANY LTD
APPROVED TARIFF STRUCTURE FOR THE PERIOD 2024/2025 to 2026/2027
1.0 Approved Tariff Structure
1.1 Water Tariff for the period 2024/2025 to 2026/2027
Consumer Categories | Consumption Block | Approved Tariff |
(m3) | (Kshs/m3) | |
Domestic/Residential | 1-6 | 100 |
7-20 | 133 | |
21-50 | 148 | |
51-100 | 163 | |
101-300 | 178 | |
>300 | 190 | |
Multi-Dwelling Units | Per m3 | 133.00 |
Government Institutions/ Commercial/Industrial | 1-50 | 148 |
51-100 | 163 | |
101-300 | 178 | |
>300 | 190 | |
Schools/ Colleges/Universities | 1-600 | 148 |
600<1200m3 | 178 | |
>1200m3 | 190 | |
Unique Consumer Categories | Bulk Water Supply (Per m3) | 80 |
Water Kiosks (Per m3) | 75 |
Customers with non-functional meters shall be billed based on the average of the last three months’ bills.
1.2 Sewerage Tariff Structure for the period 2024/2025 to 2026/2027
a. Consumers with a Water Connection
Sewerage will be charged at 75% of the water volumes, billed at the tariff for water specified (in 1.1) above for all customer categories.
b. Consumers without a Water Connection
Sewerage consumers without a water connection shall be charged as follows:
- Single dwelling Domestic unit: Ksh. 300 Per Month
- All other categories: 75% of the Volume of water consumed as per the metered source at the rates specified (in 1.1) above.
1.1 Miscellaneous Charges
Item/ Service | Charge (Ksh.) |
Water Deposit | |
Category of consumer | |
Domestic | 2,500 |
Retail shops less than 10m3 | 3,000 |
Retail shops more than 10m3 | 3,500 |
Bar and restaurants less than 15 m3 | 4,000 |
Bar, restaurants more than 15 m3 | 6,000 |
Hotel less than 150 m3 | 12,000 |
Hotel more than 150 m3 | 15,000 |
Hospitals more than 150 m3 | 20,000 |
Health centres less than 150 m3 | 12,000 |
Schools less than 200 m3 | 10,000 |
Schools and other institutions more than 200 m3 | 20,000 |
Minor construction sites of more than 200 m3 | 15,000 |
Major construction sites more than 300 m3 | 50,000 |
Light industries less than 200 m3 | 30,000 |
Medium industrial between 200 m3 and 300 m3 | 50,000 |
Heavy industries of more than 300 m3 | 100,000 |
Water Kiosks | 5,000 |
*Customers with only sewer connection are to be charged a deposit equivalent to water deposit | |
| |
Other Charges | |
Service | |
New water connection fee | 2,500 |
Water Reconnection fee – at meter point | 1,000 |
Water Reconnection fee – at mains | 5,000 and double deposit |
Tanker – 8000, 16,000 litres | 2,500, 5,000 respectively, per tanker within WSP Service Area for all consumers |
Sale of water Per M3 at bowsing point (own tanker) | 133 |
Replacement of stolen or damaged meters | 100% of the market cost of the meter |
Meter testing on request | 500 |
Sewer Connection- Residential/ Domestic | 2,500 |
Sewer Connection- Commercial, Government, Schools, Universities and Colleges | 5,000 |
Sewer Connection- Industrial | 15,000 |
Private sewer unblocking | 2,500 |
Leak detection services | 1,000 |
Sewer Reconnection fee (At mains) | 15,000 |
For cutting off the supply at the request of the consumer | 200 |
For turning on the supply otherwise than in respect of a first connection | 200 |
Exhauster Services (Company Exhauster) | 5,000 for other customers and 4,000 for informal settlements |
Private Exhausters (Dumping into the company’s sewer system) | 15,000 per Truck per month |
Penalties | |
Illegal water connection -Commercial, Industry, Construction (Fraud) | 100,000 plus estimated consumption during the period of illegality |
Illegal water connection (Fraud) – Domestic | 30,000 plus estimated consumption during the period of the illegality |
Overcharging (fraud) at water kiosk | 15,000 |
Illegal sewer connection- Commercial, Industry, Construction | 100,000 |
Illegal sewer connection- Domestic, Government, Schools, Universities & Colleges | 30,000 |
Self-reconnection after cut-off for non-payment | 5,000 and billing to be backdated from the date of cut-off |
Surcharge for tampering with meters (this to include meter removal, reversing of meter etc) | 5,000 |
Surcharge for direct suction of water from the supply line using a pump | 10,000 |
3.0 Conditions attached to the tariff approval
The conditions attached to this approval which shall form part of the license conditions of NZOWASCO are:
i. Service Delivery Conditions attached to the Tariff.
Target | 2022/2023 | 2023/2024 | 2024/2025 | 2025/2026 | 2026/2027 |
Water Coverage (%) | 32% | 33% | 35% | 37% | 40% |
Sewer Coverage (%) | 20% | 20.5% | 21.0% | 21.5% | 22.0% |
Water quality standards (%) | 100% Compliance with Standards | ||||
Personnel Expenditure as % of O&M | 38% | 37% | 37% | 37% | 37% |
Non-Revenue Water | 52% | 50% | 48% | 46% | 45% |
Hours of Supply (Hrs.) | 19 | ||||
Staff per 1000 connections | 7 | 7 | 6 | 6 | 5 |
Maintenance Expenditure as % of O&M | 6% | 7% | 7% | 7% | 7% |
Metering ratio (%) | 86% | 90% | 100% | 100% | 100% |
Collection Efficiency (%) | 95% | 95% | 95% | 95% | 95% |
Resale at Kiosk | Ksh. 2.00 per 20l Jerry Can | ||||
ii. Annual budgets: The utility shall adhere to the budgetary levels set in the tariff.
iii. Metering: NZOWASCO shall progressively enhance the metering ratio to attain 100% as per condition 3(i) above
iv. Catchment Protection: The utility shall undertake measures to conserve/ protect the catchment areas of their source of water as part of Corporate Social Responsibility
v. Customer re-categorization for billing: NZOWASCO will separate individual domestic accounts from Multi-Dwelling Units (MDU) accounts and migrate consumer billing data within the first 3 months of tariff approval and implementation of the tariff. The detailed report should be submitted to WASREB. Pursuant to this, the WSP shall bill all MDU / Gated communities at the Proposed MDU/ Gated Community tariff for Water, Sewerage, and other Miscellaneous charges specified in this tariff.
vi. Catchment Protection: The utility shall undertake measures to conserve/ protect the catchment areas of their source of water as part of Corporate Social Responsibility
vii. Surpluses: The surpluses realised during the tariff period shall be used to implement priority service delivery capital projects approved by WASREB.
viii. Creation of distinct water and sewer cost centers: NZOWASCO will ensure it creates separate water and sewer cost centres and maintains distinct records of operations of the two centres.
ix. Reporting: The utility shall submit to WASREB a quarterly performance report in the format provided.
x. Investments: The utility shall undertake the investments in Table 1
Table 1: Investments
Proposed Capital Investments for Nzoia Water Services Co. Ltd | ||||
|
| 2024-2025 | 2025-2026 | 2026-2027 |
Details Of Investments |
| Amount | Amount | Amount |
|
| (Ksh) | (Ksh) | (Ksh) |
A. Customer metering (New connections) |
| 2,000,000 | 2,000,000 | 3,000,000 |
B. Non-Revenue Water Reduction Plan |
| 3,950,000 | 6,025,900 | 10,480,000 |
C. Sewer Improvement |
| |||
Network Rehabilitation (Site & Service Estate – 250m) |
| 706,500 | ||
Extension – Kibomet – All Saints Line |
| 3,315,350 | ||
Laying of 350 m sewer line of DN 400 Sewer line at Ngala estate Kitale |
| 1,076,250 | ||
D. Movable Asset |
| 1,000,000 | 1,000,000 | 2,000,000 |
E. Pro-poor |
| |||
Pilot pre-paid meters for existing kiosks and PSF |
| 1,500,000 | ||
Repainting and installation of plumbing fittings on 50 No. Water kiosks and 3 PSF. |
| 2,000,000 | ||
F. Extension of Water Service Lines | ||||
Kima Lewa- Kibisi, 200m, extension DN 50 | 109,000 | |||
Kabuchai- Kisiwa 500m line extension DN 50 | 238,800 | |||
Mjini –Romima 1KM, DN 50mm | 361,905 | |||
Line extension- Sanandiki 1km, DN 32mm | 381,080 | |||
Sangalo Junction 200m, DN 100mm | 446,390 | |||
Water extension Miskhu -Namirembe 800 m 2” | 687,000 | |||
Laying of 2Km 2″ Chebosi-Malaha water extension | 1,756,000 | |||
Laying of DN 200 from River Chwele-Mabangam, Ndengelwa-Sikata up to Lusaka Road -dual carriage junction | 12,076,750 | |||
G. Rehabilitation of Service Lines – Water | ||||
Kibichori – Mukuyuni line replacement, 200M, DN 50mm | 111,605 | |||
Lwanda- Misiri line Replacement DN 50 | 150,600 | |||
Replacement of Asbestos pipes in National Housing 2km HDPE | 1,430,500 | |||
Replacement of Asbestos pipes in Mnanda to lions 2km HDPE | 6,335,500 | |||
H. Electro- Mechanical Installations | ||||
Purchase of 4 sludge pumps | 1,200,000 | |||
Procurement of low-lift pump at Matisi |
| 4,000,000 | ||
I. ICT – *Upgrade of GL Client billing system in FY (2025/26) |
| 500,000 | 500,000 | 3,891,600 |
Grand Total |
| 11,430,175 | 26,802,650 | 35,997,905 |
Details of NRW Reduction Plan | 2024_2025 | 2025_2026 | 2026_2027 |
1. System Input Metering | 2,950,000 | 2,645,900 | – |
2. Maps/GIS | – | – | 2,900,000 |
3. Customer Metering | |||
a) Purchase of meters for metering of unmetered connections. | – | – | 4,000,000 |
b) Purchase of meters for metering of unmetered connections. | – | 2,000,000 | 2,200,000 |
c) Relocation of all meters not accessible for reading. | – | 200,000 | 200,000 |
d) Expose all buried meters, meter raise, and install properly all the poorly installed meters. | – | 180,000 | 180,000 |
e) Implement smart meter readings for large consumers. | 1,000,000 | 1,000,000 | 1,000,000 |
Total NRW Budget – NZOWASCO | 3,950,000 | 6,025,900 | 10,480,000 |