“Ruiru water had a bursted sewerage that had not been repaired for many months. A resident of the area who had called a lodged the compliant. I forwarded the complaint to the respective office who forwarded to the WSP. The problem was resolved after a day and the complainant was very happy and called back to appreciate. I was happy for the quick resolution”.

“Many WPS call for guidance on licence application, borehole permits. I always take them through the processes and requirements. I enjoy doing it!”

A supplier had applied for an opportunity to supply products to us. After the internal processes, he didn’t qualify, and it was communicated to him. He called back unhappy for not being considered. I explained to him how he didn’t meet the requirements. He accepted and said he will apply in the next one. I am glad he accepted it positively.

I get inquiries on tariffs and l am happy for the opportunity to explain to consumers on how to calculate their bills.