The current Strategic Plan covers the period 2018-2022. It identifies four key issues for strategic focus. These are:
- Governance
- Access to Water Services
- Collaboration
- Effective Regulator
Five objectives have been formulated to guide the Regulator in the Plan period. The objectives are:
- Enhance consumer and other stakeholders’ confidence in water services regulation
- Strengthen governance in water services provision
- Ensure a financially sustainable and socially responsive water services sector
- Enhance compliance and enforcement with regulations
- Strengthen institutional capacity