The Customer Satisfaction Survey presents insights gathered from consumers on the quality and reliability of water and sanitation services regulated by WASREB. It evaluates customer experiences in key areas such as service availability, water quality, billing accuracy, affordability, responsiveness to complaints, and overall service delivery. The findings highlight customer perceptions, identify priority areas for improvement, and inform regulatory actions aimed at enhancing performance across Water Service Providers (WSPs). This survey underscores WASREB’s commitment to transparency, accountability, and continuous improvement in service provision for all consumers.