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Guidelines & Standards
Guidelines...

Purpose of the Clustering Guideline

In order to secure commercially viable Water Service Providers, clustering shall be restricted to urban Water Service Providers as specified by Wasreb. Rural and communal water supply systems have to be managed independently by the respective County department in charge of water and sanitation.

The purpose of this guideline is to:

  • Promote clustering of urban Water Service Providers to increase effective and efficient provision of water services
  • Create awareness among the County Governments, Water
     Service Providers, any other water sector institutions and the public for the need of clustering of urban water service providers
  • Ensure that County Governments and Water Service Providers follow a systematic way toward a viable clustered urban Water Service Provider
  • Provide guidance in the process of clustering urban water service providers
  • Define the roles and responsibilities of all involved parties.
Standards...

Non-Revenue Water (NRW) Management Standards in Kenya...

 

The Non-Revenue Water (NRW) management standards in Kenya provide a comprehensive framework aimed at reducing water losses in water utilities and improving service delivery. These standards are divided into two volumes, each targeting different levels of water service providers (WSPs). Volume 1 is designed for management and strategic decision-makers, while Volume 2 is intended for field operators and technical staff, focusing on best practices and practical solutions.

General Overview

Non-Revenue Water (NRW) refers to water that is produced but does not generate revenue, either due to leaks, theft, or inefficiencies in billing systems. High levels of NRW can severely impact a utility’s financial sustainability and its ability to provide adequate water supply to consumers. These standards are a response to Kenya’s growing need for effective NRW management, with the goal of achieving national targets, such as reducing NRW levels to below 20%, in line with the National Water Services Strategy and Vision 2030. The standards are intended to equip both management and field personnel with the knowledge and tools necessary to address these challenges in a practical and cost-effective way.

Service Provision Agreements...

A Service Provision Agreement (SPA) is a contract between a Water Works Development Agency (WWDA) and a Water Service Provider (WSP), to provide water services in a particular area. The agreement is governed by the principal -agent relationship. This means the agent (WSP) has no power other than that given by the Principal (WWDA).

Model Code of Ethics for Directors...

A Code of Ethics is a definition of the guiding ethical principles which are considered essential in providing guidance and direction in the manner in which members of the Board of Directors are expected to conduct themselves when handling matters relating to the Company.

Enforcement & Compliance Strategy

Wasreb’s statutory mandate is provided for under Section 72 of the Water Act 2016. The regulator sets, monitors and reviews rules and regulations to ensure water services provision is affordable, efficient, effective, and equitable. Ensuring compliance with the Water Act 2016 and enforcing the law is one of Wasreb’s key objectives in the Strategic Plan.

WSP Appointment Criteria

Pursuant to Section 72 of the Water Act 2016 which requires Wasreb to set license conditions and accredit water services providers, the Board’s objective is to promote commercial sustainability of the Water Works Development Agencies (WWDAs)and WSPs.

Accessing Commercial Financing

The Kenya Water Supply and Sanitation (WSS) sector has been on a long path of facilitating commercial lending to Water Service Providers (WSPs).  A key component of this effort is the evolution of rating the credit risk of WSPs for local lenders. Wasreb and the Water and Sanitation Program of the World Bank have created a WSPs Creditworthiness Index and designed Toolkits for WSPs, County Governments and Lenders to facilitate access to commercial lending and financing of the water and sanitation sector in Kenya.

More About Regulatory Tools...