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WASREB: Enforcement & Compliance Strategy

The Water Services Regulatory Board (WASREB) is a regulatory state corporation established under the Water Act of 2016, beginning operations in April 2017. WASREB’s primary goal, as stated in Section 70 (1) of the Water Act 2016, is to protect consumers’ rights to access water services while safeguarding the interests of other stakeholders.

To achieve this, WASREB establishes standards and regulations that all national water service providers must adhere to, ensuring consumer protection and promoting access to efficient, affordable, and sustainable water services. WASREB’s Notice of Service Interruptions guidelines ensure that consumers are informed and their rights protected during any disruptions in water supply. Our commitment is to guarantee transparency, timely communication, and minimal inconvenience to all water users.

As part of its regulatory mandate, WASREB has developed nine key performance indicators to monitor and evaluate the performance of Water Service Providers. Compliance with these regulations is mandatory for all service providers. Failure to adhere to these standards will result in enforcement actions by WASREB.

At WASREB, we are dedicated to ensuring that every mwananchi has access to clean and reliable water. Our enforcement and compliance strategy is designed to safeguard our water resources by ensuring that water service providers adhere to the highest standards. Your participation is essential in this effort to protect our water and secure our future.

The Importance of Enforcement and Compliance

Why Compliance is Critical

Compliance with water regulations ensures:
-Reliable water supply
-Protection of public health
-Equitable access to water for all citizens

WASREB’s Enforcement and Compliance Strategy

Regulation and Oversight

We establish and enforce standards to ensure that water service providers operate efficiently and reliably. Our regulations are designed to:
-Maintain high-quality water services
-Reduce non-revenue water
-Promote sustainable water management practices

Monitoring and Evaluation

We recommend to all WSPs to use variety of platforms to ensure that all consumers receive important notices. Some of the recommended communication channels include:
-SMS and email alerts
-Public announcements on radio and television
-Updates on social media and official websites

Capacity Building

We provide extensive training and support to water service providers to enhance their technical and operational capabilities. Our capacity-building initiatives focus on:
-Advanced water management techniques
-Leak detection and prevention
-Customer service improvements

Policy Advocacy

We advocate for policies that support sustainable water management and infrastructure improvements. Our policy efforts aim to:
-Secure funding for water projects
-Promote regulatory reforms
-Enhance coordination among stakeholders

Public Consultation and Education

We actively engage with the public through educational campaigns and consultation meetings to raise awareness about the importance of reducing non-revenue water. Our outreach efforts include:
-Community workshops
-Information sessions at public forums
-Educational materials and resources

How You Can Support WASREB’s Efforts

-Report Issues – Help us maintain our water supply by reporting any leaks, unauthorized connections, or suspicious activities to your water service provider.

-Practice Water Conservation – Adopt water-saving habits in your daily life. Simple actions like fixing leaks, using water-efficient appliances, and avoiding wastage can make a significant impact.
-Engage in Community Efforts – Participate in local meetings and workshops on water conservation and infrastructure improvements. Your involvement is vital in our collective effort to reduce NRW.
-Advocate for Better Infrastructure – Support and advocate for investments in modern infrastructure and efficient water management systems. Improved infrastructure reduces water losses and ensures a reliable water supply for everyone.

Our Call to Action is that as a water consumer, you will join us in our mission to enforce compliance and promote sustainable water management practices.

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