The Water Services Regulatory Board (WASREB) is a regulatory state corporation established under the Water Act of 2016, beginning operations in April 2017. WASREB’s primary goal, as stated in Section 70 (1) of the Water Act 2016, is to protect consumers’ rights to access water services while safeguarding the interests of other stakeholders.
To achieve this, WASREB establishes standards and regulations that all national water service providers must adhere to, ensuring consumer protection and promoting access to efficient, affordable, and sustainable water services. WASREB’s Pro-Poor Interventions are specifically designed to address the needs of underserved and marginalized communities. These interventions aim to ensure that all citizens, regardless of their economic status, have equitable access to safe and reliable water services.
As part of its regulatory mandate, WASREB has developed nine key performance indicators to monitor and evaluate the performance of Water Service Providers. Compliance with these regulations is mandatory for all service providers. Failure to adhere to these standards will result in enforcement actions by WASREB.
At WASREB, we are committed to bridging the gap in water service provision and ensuring that vulnerable populations receive the necessary support to access clean water. Your involvement is crucial in helping us achieve this goal.
Why Pro-Poor Interventions Are Critical
Pro-Poor Interventions ensure:
-Equitable access to water for all citizens
-Improved public health in underserved communities
-Enhanced quality of life for marginalized populations
Subsidized Water Connections
We provide subsidies to ensure that low-income households can afford to connect to the water supply. Our initiatives focus on:
-Reducing connection fees
-Providing flexible payment plans
-Offering financial assistance programs
Community Water Projects
We support the development of community-based water projects that cater to the specific needs of underserved areas. Our efforts include:
-Construction of communal water points
-Installation of rainwater harvesting systems
-Development of small-scale water treatment facilities
Tariff Structures
We advocate for pro-poor tariff structures that make water services affordable for all. Our tariff strategies include:
-Lifeline tariffs for low-income households
-Cross-subsidization to support vulnerable communities
-Discounted rates for essential water usage
Capacity Building
We provide training and support to community-based organizations and local water providers to
enhance their ability to serve underserved populations. Our capacity-building initiatives focus
on:
-Technical training for water system maintenance
-Community engagement and management skills
-Financial management and sustainability practices
Public Consultation and Education
We actively engage with underserved communities through educational campaigns and consultation meetings to raise awareness about water conservation and management. Our outreach efforts include:
-Community workshops
-Information sessions at public forums
-Educational materials and resources
-Report Issues – Help us maintain our water supply by reporting any leaks, unauthorized connections, or suspicious activities to your water service provider.
-Practice Water Conservation – Adopt water-saving habits in your daily life. Simple actions like fixing leaks, using water-efficient appliances, and avoiding wastage can make a significant impact.
-Engage in Community Efforts – Participate in local meetings and workshops on water conservation and infrastructure improvements. Your involvement is vital in our collective effort to reduce NRW.
-Advocate for Better Infrastructure – Support and advocate for investments in modern infrastructure and efficient water management systems. Improved infrastructure reduces water losses and ensures a reliable water supply for everyone.
Our Call to Action is that as a water consumer, you will join us in our mission to ensure equitable access to water services for all citizens, especially the underserved populations.
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- 5th Floor NHIF Building Ngong Road
- P.O. BOX 41621-00100, Nairobi, Kenya